I can't login to the booking system. What do I do?



If you receive an error message when trying to create an account for the first time in the booking system, or you just simply can't log in or book your class, don't worry it is very easy to fix.


This is very likely to happen due to settings in your web browser (the program or app you use to visit websites).

Here is what to do:
Please select the type of browser you are using and see how to fix the issue:

Safari

Safari on iOS (iPhone or iPad)

Firefox

Internet Explorer

Chrome

Edge




Safari
After selecting Click Here to Continue?, you may become "stuck" on an indefinite loading screen:



This is caused by your settings in Safari.

Here's how to correct it:

1. Open your Safari browser.
2. Click on the Safari menu and click on Preferences.
3. Go to Privacy.
4. In the "Cookies and website data" section, choose Always allow




5. Close and reopen Safari.

Note: The setting, "Prevent cross-site tracking" must be disabled if the setting is available. To access: click Safari > Preferences > Privacy > Prevent cross-site tracking (make sure it's disabled/unchecked).




Safari iOS (iPhone or iPad)

A new tab may open and close after tapping "Click here to continue," bringing you back to the "Click here to continue" button.



This is caused by your settings in Safari for iOS.

1. Open the Settings on your iOS device.
2. Find the Safari tab and tap to open.
3. Under Privacy & Security, ensure "Block All Cookies" is disabled.



4. Restart Safari.




Firefox

Firefox displays two possible loading errors:

  • A "There are no items in your cart" screen.


  • B "The change you wanted was rejected. Maybe you tried to change something you didn't have access to." screen



These screens are both caused by the settings in Firefox.

1. Open your Firefox browser.
2. Click on the Firefox menu and select Preferences.
3. Go to Privacy & Security and then the History section.
4. In the "Accept cookies from websites" section, choose to accept third-party cookies either Always or From visited.






5. Close and reopen Firefox.



Internet Explorer

You may experience login issues or see the following error message:

"The change you wanted was rejected. Maybe you tried to change something you didn't have access to."


Depending on your browser settings, you might see a popup asking you to allow cookies for the website.



To enable cookies, check the box for "Apply my decision to all cookies from this website" and then click on Allow Cookie. The screen will refresh and you will be able to access the Consumer Cart. If you do not see the prompt, you will need to adjust the settings on your browser.

To adjust these settings:

1. Click on the Tools menu in the top right corner of the browser. Then click on Internet Options.



2. Go to the Privacy tab.
3. Under the "Settings" section, click Advanced.




4. Under the "Third-party Cookies" section, be sure that it is set to Accept.



5. Click OK to save these changes.
6. Close and reopen your browser.



Chrome

You may experience login issues or see the following error message:


"The change you wanted was rejected. Maybe you tried to change something you didn't have access to."




This is caused by your settings in Chrome.

1. Open Chrome and then open the browser's settings menu by clicking on the three dots in the upper right corner.

2. Click on Settings.





3. Expand the Advanced section at the bottom of the screen.

4. Under "Privacy and Security", click Site settings.



5. Select Cookies.



6. Enable either Allow sites to save and allow cookie data (recommended) or Keep local data only until you quit your browser. Also, make sure "Block third-party cookies" is disabled.




7. Close and reopen your browser.




Edge

You may see the following error:




1. Open your Edge browser.
2. Click the three dots in the top right corner to open your Settings menu.
3. Select View Advanced Settings.
4. Under the Cookies, select Don't block cookies.




5. Close and reopen your browser.





If you still receive the same error message, please contact us and we'll be able to help you.

See you at the classes! :)

 

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