FAQ

Will the payment I make be a recurring payment?

No. All our pricing options are one-off payments and they do not renew automatically.

Will my monthly pass finish at the end of the month?

No. Your monthly pass finishes on the same day of next month when you sign up.

Example: You buy a 1 Month Unlimited Pass on the 15th of March. It will be valid until the 15th of April. (Same if you sign up for 2 months, 3 months, etc., it will finish exactly 2 months, 3 months, etc. later)

What happens if I buy a new pass while having an active pass on my account?

We can totally understand you don’t want to miss a fantastic special offer! Don’t worry, you never lose any time on your pass. When you buy a new pass, it will simply be added to your account, in addition to your existing pass. 

How do I access the online classes?

Very simple: Just pay for the chosen pass. You will receive an email to set up your password. You will then be able to log in and access the classes.

Do I need Zoom to attend the classes?

No. Our classes are pre-recorded, so you can log in and do them at the time that suits you best. All you need is internet connection.

Do you have a timetable?

All our classes are pre-recorded and available on-demand. It means you can do any class, any time, from anywhere. 

Will you keep going with the online classes even when things go back to normal?

Yes, definitely. We will keep going with the online classes.

What if I don’t like the class? Do you have a refund policy?

Yes. Our goal is that you enjoy the classes, and we don’t want you to pay for something you don’t like. Therefore, we have a 3 days money-back-guarantee. It means you have 3 days after you sign up to browse and do as many classes as you want. If you decide it’s not for you, we give you a full refund – so you got 3 days for free.

I’m very unfit. Can I still do your online classes?

Absolutely. ZUMBA and SIZZLE help you improve your fitness levels. We advise you to start at a pace you are comfortable with. Start with only 1 or 2 classes per week. Too much too soon can put you off.

I can’t dance, are your classes for me?

Definitely. Our ZUMBA and SIZZLE classes are very easy to follow, and suit everyone who wants to have fun while exercising. 

Can’t find what you’re looking for?

Visit our extensive Help and Knowledge Centre for more questions and answers.